Privacy Policy

Privacy Notice

Your privacy is important to us. This Privacy Policy explains:

• What personal information we collect when you visit our site

• How we collect, use, and store that information

• Your rights in relation to your personal information

Please read this Privacy Policy carefully to understand our views and practices regarding your data.

Privacy Policy – This document explains how we handle your personal information.

If you have any questions, please contact us at enquiries@cedarhw.co.uk.

Who We Are

Cedar Health and Wellbeing is a company registered in England, number 13299596. Our registered office is:

• Ordnance House, 6 East Terrace Business Park, Euxton Lane, Euxton, PR7 6TB

For ease, we will refer to ourselves as “we” or “us” throughout this policy.

What This Privacy Policy Covers

This policy applies to our website http://cedarhealthandwellbeing.co.uk and any other services we provide through it.

“Personal information” means any data that can identify you, such as your name, email address, phone number, or location data.

Because we are based in the UK, your personal information is governed by UK data protection legislation (the UK GDPR and the Data Protection Act 2018). Under this legislation, we are the data controller, meaning we decide how and why your personal data is processed.

Lawful Basis for Processing

Under UK GDPR, we must have a lawful reason for processing your personal information. Depending on the circumstances, this may include:

• Consent – You have explicitly given us permission to process your data.

• Contractual Obligation – We need to process your data to provide services to you.

• Legal Obligation – We are required by law to process your data.

• Legitimate Interests – We process your data for business purposes that do not override your rights.

Information We Collect

We may collect the following personal information:

• Your name

• Address

• Email address

• Phone number

• IP address

We also collect information about how you interact with our website, including the pages you visit and any searches you perform.

Children’s Data

Our website and services are not intended for children under 16. We do not knowingly collect personal data from minors. If we become aware of any such data collection, we will delete it immediately.

How We Use Your Personal Information

We use your data to:

1. Provide the services you request

2. Send you relevant information about Cedar Health and Wellbeing

3. Improve the user experience of our website

4. Keep our site secure

We will only contact you for marketing purposes if you opt in. If you do not wish to receive marketing communications, please let us know.

Marketing Preferences

If you opt into marketing, we may contact you via:

• Email

• SMS

• Telephone

• Post

You can change your marketing preferences at any time by contacting us.

Automated Decision-Making & Profiling

We do not use automated decision-making or profiling that could have legal or significant effects on you. If this changes, we will update this Privacy Policy accordingly.

Third-Party Processors & Social Media

We may use third-party service providers to process data on our behalf, such as email marketing platforms. These providers are contractually required to protect your information.

Our website includes social media buttons (e.g., Facebook, Instagram, Twitter). If you use these features, those platforms may collect data about your visit. Please refer to their privacy policies to understand how they process your data.

Third-Party Processors & Data Transfers

If we transfer your data outside the UK or EEA, we will ensure appropriate safeguards are in place, such as:

• UK International Data Transfer Agreements (IDTAs)

• Adequacy decisions issued by the UK government

• Standard Contractual Clauses (SCCs)

Disclosure of Your Information

We may share anonymised, aggregated data for research or statistical purposes. In some cases, we may need to share personal information:

• With credit reference agencies (for credit checks)

• With debt collection agencies (if you fail to meet financial obligations)

• If we are required to by law or legal proceedings

Data Security & Storage

We store your personal information within the United Kingdom and apply strict security measures, including:

• Secure Socket Layer (SSL) encryption for transactions

• Restricted access to sensitive data

• Regular security audits

However, no internet transmission is 100% secure, and we cannot guarantee complete data security.

Your Rights

You have the right to:

• Access a copy of the personal data we hold about you

• Correct inaccuracies in your data

• Request deletion of your personal data

• Restrict how we process your data

• Object to processing in certain circumstances

• Withdraw consent at any time

If you wish to exercise any of these rights, please contact us.

How Long We Hold Your Data

We retain personal information only as long as necessary. The exact retention period depends on the purpose of data collection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the last updated date clearly stated.

If we make significant changes, we will notify you. If you do not agree with the changes, you may need to stop using certain parts of our website.

Contact Us

If you have any questions, please contact us:

Data Protection Officer

Email: enquiries@cedarhw.co.uk

Complaints & Supervisory Authority

If you are unhappy with how we handle your personal data, you can lodge a complaint with the Information Commissioner’s Office (ICO):

ICO Contact Details:

• Website: www.ico.org.uk

• Phone: 0303 123 1113

• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We encourage you to contact us first to resolve any issues directly.